How Paying Off a Mortgage Torpedoed Homeowner’s Credit Score

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low credit score
AOLA single misstep can have have a huge impact on a previously excellent credit score.

By Gerri Detweiler

Sometimes paying your bill the wrong way — or in this case, trusting that an ex-spouse will get it right — can torpedo a good credit score, as one reader found out. Here’s her story:

I have been divorced for 6 years, and my ex-husband kept the house that we lived in. He has made all house payments on time in the last 6 years. When he got down to a small amount being owed ($188) on the small loan of our 80/20 split mortgage, he sent in a check for the final amount — Not knowing there was a rule of making a final payment with a cashier’s check in lieu of a personal check. The mortgage company eventually returned the check and advised him of the same, however by then the mortgage payment was late. This resulted in them reporting this on both of our credit [reports], dropping [my score] 150 points. The error has since been resolved and the total loan amount is paid in full, however they are refusing to remove this from my credit report. I understand the whole “my name is on the loan” reasoning, and I don’t disagree with it, however this was an honest error on an otherwise spotless credit history on my part . . . . I have disputed it with the credit agencies, disputed it in writing with the mortgage company, but am looking for any advice to repair my credit score that has dropped from 780s to 600s?

The drop in her score, from the “excellent” range to “poor/fair” territory, as a result of just one late bill, illustrates the impact that a single misstep can have on an excellent score. The good news here is that if she has other credit accounts, she won’t have trouble adding positive information to her credit reports, and those will help dilute the impact of the negative mark. So will time. The further this recedes into the past, the less impact it will have. (Our reader can and should check her scores regularly to track her progress. offers two credit scores every 30 days for free.) Her best bet at this point is to pay bills on time and to make sure her balances aren’t higher than 20 percent to 25 percent of her credit limits.

Though she is doing all the right things, it’s frustrating that one slip-up would hurt her credit score that much.

Unfortunately, the mortgage company is uninterested in helping and that doesn’t leave her with many good options. Kristine Snyder, a public relations representative at Experian — one of the three major credit bureaus — said one option might be to include a statement in her credit report explaining what happened. But it won’t help her credit scores, as statements aren’t factored into them.

Our reader may want to try to appeal to someone higher up at the mortgage company, going as far as an executive office if need be. “It certainly wouldn’t be inaccurate for them to report the payment received on the date they received the personal check,” says Steve Rhode, founder of

Other than that, it’s a case of knowing, with perfect hindsight, what she wished she’d done — separated finances entirely at the time of divorce or wishing her former husband had paid with a cashier’s check. But if a do-over is impossible, revisiting it won’t help, so all she can do is start where she is now. But the good habits that helped her build a good credit score in the first place will help her rebound.

Gerri Detweiler is’s Director of Consumer Education. She focuses on helping people understand their credit and debt, and writes about those issues, as well as financial legislation, budgeting, debt recovery and savings strategies. She is also the co-author of Debt Collection Answers: How to Use Debt Collection Laws to Protect Your Rights, and Reduce Stress: Real-Life Solutions for Solving Your Credit Crisis as well as host of


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